Credit Operations Analyst (Bilingual)

About the role

Sutherland is looking for a bilingual Credit Operations Analyst to support its clients. The role combines credit process knowledge with B2B account support, operational issue resolution and ongoing client communication. The successful candidate manages multiple client accounts, investigates credit-related operational issues and coordinates with internal teams to deliver accurate, timely resolutions.

Key responsibilities

• Support clients across credit operations, including loan origination, underwriting workflows, credit decisioning, credit risk processes and collections.
• Manage a portfolio of B2B client accounts, balancing priorities and following up on open issues.
• Investigate operational incidents, document findings and coordinate escalations with engineering and other internal teams.
• Track support tickets through resolution using Jira or similar tools, giving clear progress updates.
• Support issues involving credit reporting agency integrations, APIs and system configurations.
• Review system logs and interpret basic technical information to help troubleshoot.
• Take part in regular meetings with client subject matter experts to review issues and align on priorities.
• Maintain accurate records and resolution reports, and communicate with clients in English while coordinating internally in Spanish.

Required profile

• At least two years of experience in credit operations, lending support or a related financial services role.
• Experience in loan origination, underwriting and credit risk, with a solid understanding of credit processes and decisioning workflows.
• Experience supporting B2B clients and managing multiple accounts or concurrent operational cases.
• Ability to investigate issues, manage escalations and follow through on resolution.
• B2 level or above English, written and spoken, and fluency in Spanish.

Required skills

• Jira or similar ticketing platforms.
• Functional understanding of APIs and system integrations; ability to read system logs and understand basic scripting or coding logic.
• Preferred: experience with credit reporting agency integrations and collections, Postman, virtual desktop infrastructure and system configuration logs, and direct work with engineering teams.