Customer Care Agent

About the role

We are looking for experienced remote Customer Care Agents to support both B2C and B2B users of our restaurant technology platform. The role involves handling inquiries across multiple channels and ensuring a smooth customer experience.

Key responsibilities

• Respond to inbound and outbound support requests via email, phone, chat, SMS, and internal messaging platforms.
• Own tickets and cases, resolving B2C, B2B and internal requests within established service levels.
• Collect evidence, document cases thoroughly, and determine accountability for delivery issues.
• Collaborate with Customer Success, Tier 2, Back Office, Menu, and ePayments teams to resolve issues.
• Contribute to the development of customer care playbooks, templates, and policies.

Required profile

• Proven experience in fast‑paced, real‑time support, preferably in restaurant or food‑delivery environments.
• Strong written and verbal English communication skills.
• Remote‑work ready with a quiet home office, high‑speed internet and required equipment.
• Detail‑oriented with the ability to document cases accurately.

Required skills

• HubSpot
• Slack
• Experience with delivery driver dispatch or company portals (a plus)

What we offer

• Competitive compensation package
• Flexible work environment
• Paid personal/vacation days and sick days
• Opportunity to shape the delivery tech industry