Customer Care Representative

About the role

UPS is seeking a Customer Care Representative to deliver excellent service and create value for our customers. You will work within a fast‑paced environment, handling package inquiries and collaborating with fellow UPS team members to ensure timely deliveries.

Key responsibilities

• Assist customers with questions about packages and coordinate solutions to facilitate delivery.
• Maintain awareness of performance goals and meet or exceed key performance indicators such as customer survey scores, quality, impact time, and schedule adherence.
• Submit ideas and solutions to improve the UPS experience.
• Work the shift between 1:00 am and 1:00 pm.

Required profile

• Strong customer service, listening, written and verbal communication skills.
• Ability to manage multiple tasks simultaneously in a fast‑paced environment with high attention to detail.
• Previous customer service or general administrative experience is preferred.
• Proficiency in English (minimum 70%).

Required skills

• Microsoft Office

What we offer

• Permanent employment with a Fortune Global 500 organization.
• Opportunities for growth and skill development.
• A supportive, inclusive workplace free from discrimination, harassment, and retaliation.