Customer Service Agent (English/French) – Remote – Bogota

About the role

Sezzle is looking for a bilingual Customer Service Agent to join its remote support team in Bogota, Colombia. You will help consumers use Sezzle’s interest‑free installment platform, delivering friendly, clear assistance in both English and French.

Key responsibilities

• Respond to customer inquiries via email, live chat and phone with prompt, detailed and empathetic communication.
• Diagnose and resolve basic to complex issues related to account usage, payments and product features.
• Document solutions and create clear instructional content for recurring questions.
• Gather customer feedback and relay insights to Product and Development teams.
• Advocate for customers by identifying areas for product or process improvement.

Required profile

• Fluent in written and spoken English and French.
• Proven experience in a fast‑paced customer support environment.
• Strong verbal and written communication skills with a courteous, empathetic tone.
• Ability to manage multiple tasks simultaneously and take initiative.
• Detail‑oriented problem‑solver who enjoys helping customers succeed.

Required skills

• English language proficiency (written and spoken).
• French language proficiency (written and spoken).
• Excellent written communication.
• Effective verbal communication.
• Basic troubleshooting and instruction writing.