Customer Service Representative – Cali Norte

About the role

As a Customer Service Representative you will be the frontline of the company, handling inbound and outbound calls, email and live‑chat inquiries. You will resolve customer complaints quickly and professionally while adhering to the client’s quality guidelines.

Key responsibilities

• Answer inbound calls and initiate outbound calls to customers.
• Respond to customer inquiries via email and live chat.
• Investigate and resolve customer complaints, ensuring high satisfaction.
• Follow the client’s Quality Guidelines for every interaction.
• Multitask while maintaining strong attention to detail.

Required profile

• Strong problem‑solving and critical‑thinking abilities.
• Excellent verbal and written communication in English.
• Flexibility to work shifting schedules.
• Willingness to participate in continuous training and self‑improvement.

Required skills

What we offer

• Private medical, dental and vision insurance for you and your family.
• Monthly scholarship for children’s education.
• 9 self‑managed paid‑time‑off days and 12 self‑managed vacation days.
• Employee savings program, wellness and resiliency initiatives.
• Growth and development opportunities.
• 44‑hour work week with two consecutive days off.
• Food vouchers, onsite gym and cafeteria discounts.