Customer Service Representative – Cali Sur

About the role

We are looking for a Customer Service Representative to join our Cali Sur team. You will handle inbound and outbound calls, email and live‑chat inquiries, and work to resolve customer issues quickly and professionally.

Key responsibilities

• Answer inbound calls and initiate outbound calls to address customer needs.
• Respond to customer emails and live‑chat messages in a timely manner.
• Investigate and resolve complaints while following the client’s quality guidelines.
• Document interactions accurately in the CRM system.
• Maintain high customer‑satisfaction scores and meet service‑level targets.

Required profile

• Strong problem‑solving and critical‑thinking abilities.
• Excellent verbal and written communication in English.
• Flexibility to work shifting schedules and multitask under pressure.
• Willingness to participate in continuous training and self‑improvement.

Required skills

What we offer

• Private medical, dental and vision insurance for you and your family.
• Monthly scholarship for children’s education.
• Self‑managed paid time off (9 days) and vacation (12 days).
• Employee savings program, wellness and resiliency initiatives.
• 46‑hour work week with two consecutive days off.
• Food vouchers, on‑site gym, cafeteria discounts.
• Growth opportunities and career development programs.