Director, People Business Partner - Bogota Solution Center

About the role

Visa is seeking a Director to join its People Business Partner team supporting the Solution Center in Bogota. The team acts as an embedded strategic HR function, partnering directly with senior leaders to turn business objectives into people strategies covering organizational design, talent management, succession planning, inclusion and diversity, compensation, engagement and workforce capability. The role works closely with Centers of Excellence and other PBPs to deliver tailored people solutions.

Key responsibilities

• Serve as a strategic People Business Partner and trusted advisor to senior leaders on talent, workforce and business decisions.
• Lead workforce planning, talent reviews, succession planning and leadership development, building diverse pipelines for critical roles.
• Drive organizational design and change management, advising leaders on restructuring, workforce buildouts and business evolution.
• Partner with Centers of Excellence on compensation, retention, mobility, talent acquisition, learning and development and employee relations.
• Use workforce analytics (attrition, engagement, talent pipeline) to inform decisions and assess program effectiveness.
• Coach senior leaders and managers on performance management, leadership effectiveness and employee experience.
• Champion inclusion and diversity in talent decisions, organizational design and leadership development.
• Advance the Employer of Choice strategy in the technology talent market and manage HR regulatory and legislative reporting.

Required profile

• At least 10 years of experience with a bachelor's degree, or 8 years with an advanced degree (Master's, MBA, JD, MD), or 3 years with a PhD.
• Broad HR generalist and People Business Partner experience across talent management, organizational development, employee relations, compensation and workforce planning in a complex, matrixed organization.
• Demonstrated experience in contact center and/or shared services environments.
• Experience partnering with senior leaders on talent strategy, organizational design, succession and leadership development.
• Experience in a global technology company or similar multinational environment, influencing within a matrix without direct authority.
• Knowledge of Colombian employment regulations and HR compliance.
• Bilingual: English and Spanish.

Required skills

• Workday, ServiceNow, Microsoft Excel and PowerPoint
• Generative AI tools such as ChatGPT and Microsoft Copilot
• HR and productivity technologies

The role requires at least 3 days in the office, with the exact expectation confirmed by the hiring manager.