Freelance Community Manager

About the role

WITHIN is hiring a hands-on social community manager to work on several consumer brands. The role lives in the brands' Instagram, TikTok, Facebook and YouTube comments and direct messages every day, keeping the communities active and well cared for. It is a permanent full-time position in the office in Bogota, Colombia.

Key responsibilities

• Run inbox sweeps at least twice a day (morning and late afternoon) in Sprout Social across Facebook, Instagram, YouTube and TikTok.
• Reply in each brand's voice, prioritising purchase intent, then fit and product questions, then issues; route sizing and refund questions to customer service.
• Proactively find and join conversations (comment marketing) using TalkWalker and native search.
• Follow each brand's response matrix and FAQ, escalate sensitive matters quickly, and never post without approval.
• Spot trends in real time and suggest timely comments and replies.
• Log product requests, recurring complaints and sentiment, and send a monthly report to the account team.
• Use AI to draft replies, triage and summarise, and keep workflows documented in shared team accounts.
• Stay within the contracted scope, for example excluding paid-ad comments unless added by the client.

Required profile

• 2+ years of hands-on community management for consumer brands, ideally at an agency.
• Daily fluency in Instagram and TikTok culture; X experience is a plus.
• Perfect written English, as the role is client-facing publicly every day.
• Fast, organised and reliable on a daily cadence, including during launches and live moments.

Required skills

• Sprout Social (or a similar tool).
• Social listening tools such as TalkWalker.
• Comfortable using AI tools in daily work.

What we offer

• Competitive salary and benefits based on ability level for full-time employees.
• Unlimited vacation policy.
• Monthly phone/internet and food stipend.
• Health insurance coverage.