Front Desk Supervisor

About the role

As a Front Desk Supervisor you will lead the front office team in delivering exceptional hospitality experiences. You will ensure smooth check‑in and check‑out operations, resolve guest issues, and maintain an efficient lobby flow. This role is central to creating memorable stays for every guest.

Key responsibilities

• Supervise front office team, ensuring smooth check‑ins, check‑outs and guest service delivery.
• Create schedules, assign tasks, lead pre‑shift meetings and provide on‑the‑job training and feedback.
• Resolve guest inquiries and escalated issues, supporting team members as needed.
• Monitor lobby traffic and adjust staffing in real time to maintain service efficiency.
• Lead special projects, department initiatives and ad‑hoc assignments.

Required profile

• Passion for delivering warm hospitality.
• Demonstrated integrity and commitment to doing the right thing.
• Strong leadership abilities to inspire and guide a team.
• Team‑oriented mindset that values collaboration.
• Ownership and accountability for results.
• Ability to act with urgency and discipline in fast‑paced environments.

Required skills