Information Technology Support Technician

About the role

We are looking for a detail‑oriented IT Support Technician to ensure stable day‑to‑day IT operations for internal users across the organization. You will troubleshoot technical issues, support remote users, and help maintain a secure and efficient IT environment.

Key responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, and connectivity issues.
• Troubleshoot PCs, laptops, printers, Microsoft Teams Phone System, mobile devices, and remote access tools.
• Support Microsoft 365 applications, Windows operating systems, and standard internal business applications.
• Assist with user provisioning, deprovisioning, password resets, and access management in Active Directory and Microsoft 365.
• Set up and configure new workstations, peripherals, and software for onboarding employees.

Required profile

• 3+ years of experience in IT support, help desk, or technical support.
• Working knowledge of Windows OS, Microsoft 365, and Active Directory.
• Basic understanding of LAN/WAN, DHCP, DNS, and VPN concepts.
• Experience troubleshooting hardware, peripherals, and endpoint security tools.
• Familiarity with remote support tools and ticketing/help‑desk systems.
• Strong communication skills and a customer‑service mindset.

Required skills

• Windows operating systems
• Microsoft 365
• Active Directory
• LAN/WAN, DHCP, DNS, VPN
• Hardware and peripheral troubleshooting
• Endpoint security tools
• Remote support tools
• Ticketing/help‑desk systems
• Device management tools (Intune, Autopilot)
• Microsoft Teams Phone System

What we offer

• Non‑fixed term Colombian contract with a salary of 7,000,000 COP.
• Full‑time remote work with a standard 8:00 AM – 5:00 PM EST schedule.
• Supportive team culture focused on employee happiness and well‑being.