IT Helpdesk Engineer

About the role

We are seeking an IT Helpdesk Engineer to join our IT team and provide hands‑on technical support to employees. You will be the first point of contact for IT‑related queries, ensuring tools, systems, and access are available for effective work.

Key responsibilities

• Act as the first point of contact for all IT queries via Microsoft Teams, Outlook, Jira Service Desk and other approved channels, logging and resolving incidents within SLAs.
• Install, configure, maintain and troubleshoot Windows and macOS devices, printers, mobile devices and Intune‑managed equipment.
• Configure and manage user accounts and resources in Active Directory, Microsoft 365, Exchange Online, Intune, SharePoint Online and LAN services.
• Provide first‑ and second‑line support, own incidents, diagnose issues, escalate when needed and keep users informed.
• Maintain IT infrastructure, asset inventory, hardware lifecycle, procurement and vendor coordination.
• Create user guides, knowledge‑base articles and deliver basic end‑user training on Microsoft Office and other business systems.

Required profile

• At least 3 years of professional experience in IT Helpdesk, support or system/network administration.
• Strong hands‑on experience with Active Directory, Microsoft 365, Intune and SharePoint.
• Advanced knowledge of Windows and macOS environments.
• Solid understanding of LAN/WAN networking, routers and switches.
• Excellent verbal and written communication with a customer‑focused approach.
• Professional‑level English proficiency and a Bachelor’s degree in IT, Computer Science or related field.

Required skills

• Active Directory
• Microsoft 365
• Intune
• SharePoint
• Windows
• macOS
• LAN/WAN networking
• Routers and switches
• Jira Service Desk
• Microsoft Teams
• Outlook

What we offer

• Company training and detailed standards‑based learning.
• Medical assistance plan after 3 months.
• Free daily lunch in the office.
• Gym and fitness membership after 3 months.
• Personalized Learning Hub for career development.