IT Helpdesk Technician

About the role

We are seeking a hands‑on IT Helpdesk Technician to support system implementation, integration, and day‑to‑day operations. The ideal candidate enjoys solving complex technical problems and works well with cross‑functional teams to keep our infrastructure stable and efficient.

Key responsibilities

• Manage systems implementation, integration, and ongoing operations.
• Troubleshoot and resolve complex technical issues across infrastructure and end‑user computing.
• Collaborate with cross‑functional teams to ensure seamless project delivery and system stability.
• Apply ITIL best practices and project‑management experience to drive process improvements.

Required profile

• 1‑3 years of relevant experience or equivalent education.
• Strong technical and troubleshooting skills.
• Familiarity with the ITIL framework and project‑management methodology.
• Excellent verbal and written communication in English.
• Proactive, customer‑first mindset with adaptability to changing business needs.

Required skills

• TCP/IP, IPv4/IPv6, network device configuration.
• Active Directory in multi‑domain environments, GPO troubleshooting, DNS and Site/Service configuration.
• Windows 10/7 desktop and laptop troubleshooting, printer mapping, LAN/WAN configuration, VPN client troubleshooting.
• Microsoft Office 365 suite.
• SCCM (OS deployment, BitLocker, SQL/WQL queries), WSUS, basic application packaging (ORCA/Admin Studio).
• PKI infrastructure, public/private certificates, encryption, antivirus tools (e.g., McAfee), DLP clients (nice to have).
• VPN technologies (Split VPN, Direct Access).
• Scripting basics: PowerShell, VBScript, HTA (nice to have).
• Web security tools: PAC files/WPAC, WebSense or McAfee.
• Asset & inventory management, cable management, EUC project support.

What we offer

• A collaborative environment focused on innovation, learning, and support.
• Opportunities to solve problems, drive improvements, and work in a dynamic tech setting.