IT Services Call Center Representative
SGS · Bogotá
Job description
About the role
The IT Services Call Center Representative is the first point of contact for ATS team members needing technical assistance within SGS's Global Business Solutions center. You will handle inbound calls, log tickets, and ensure issues are routed and prioritized correctly.
Key responsibilities
- Answer inbound support calls from ATS team members and record activity in the service‑desk system.
- Monitor ticketing software, prioritize tickets received by email, and assign them to the appropriate support board.
- Provide status updates for open tickets and ensure service‑level agreements are met.
- Escalate tickets to ATS management when necessary and maintain a clean, presentable work area.
Required profile
- Minimum college degree or equivalent technical qualification.
- 1‑2 years of customer‑service experience, preferably in IT; call‑center experience is a plus.
- Strong organizational and multitasking abilities with a commitment to data quality.
Required skills
- Excellent written and verbal communication in English (B2+).
- Proficiency with Microsoft Office and general computer skills.
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Published 1 day ago
Expires 1 month from now
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SGS
Bogotá
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