IT Support Specialist

About the role

We are looking for an IT Support Specialist to provide first‑line assistance to end‑users across the region. The role combines on‑site configuration, remote troubleshooting and collaboration with global support teams to minimise downtime and keep staff productive.

Key responsibilities

• Respond to service‑desk incidents, triage queues and assign tickets promptly.
• Travel to satellite or regional offices for on‑site hardware configuration and support.
• Assist the Regional Technology Director and local IT Manager with user education and policy enforcement.
• Maintain inventory of desktops, laptops and peripherals for new hires and replacements.
• Create and maintain Excel and Power BI reports and SharePoint sites.
• Provide meeting‑room and event A/V support.
• Manage Active Directory user and computer groups, imaging, deployment and MAC administration.
• Support server virtualization, process automation and other application‑level issues.

Required profile

• 3–5 years of IT support experience in large, dynamic environments.
• Strong ownership mindset and excellent customer‑service orientation.
• Ability to communicate clearly with global support teams and end‑users.

Required skills

• Microsoft O365 services
• Power BI
• Microsoft Excel
• SharePoint administration
• Active Directory user and computer group management
• PC, laptop, printer and server hardware support
• Imaging and deployment tools
• MAC administration
• Server virtualization basics
• Process automation concepts