Key Account Manager – Strategic Partnerships

About the role

Drive strategic partnerships with top‑tier retail Key Accounts to maximize Gross Merchandise Volume (GMV) and deepen Share of Wallet across physical and e‑commerce channels. Position the company as an indispensable financing partner, expanding presence across in‑store and online touchpoints, optimizing marketplace catalog conversion, and co‑executing high‑ROI promotional campaigns.

Key responsibilities

• Deliver assigned portfolio GMV targets through structured Joint Business Plans tracked monthly.
• Increase Share of Wallet by integrating financing solutions into new physical and digital touchpoints.
• Onboard and ramp new Key Accounts to reach projected monthly GMV run‑rate quickly.
• Accelerate marketplace sales by maximizing catalog availability, negotiating co‑funded ad spend, and boosting checkout conversion.
• Reduce partner support ticket resolution time and improve Partner Satisfaction through standardized onboarding and reporting.
• Co‑design and launch high‑ROI seasonal campaigns that deliver incremental GMV growth.

Required profile

• 3–5+ years in Key Account Management, Strategic Partnerships, or B2B Enterprise Sales within major retail or high‑volume e‑commerce merchants.
• Proven ability to negotiate complex commercial terms, volume‑based fee tiers, long‑term renewals, and co‑marketing agreements with C‑suite stakeholders.
• Strong data‑driven retail and marketplace acumen, analyzing conversion funnels, AOV, SKU turnover, and checkout metrics.
• End‑to‑end execution ownership and cross‑functional leadership across Product, Marketing, Operations, and CX.
• Exceptional executive communication skills for Quarterly Business Reviews with merchant C‑level executives.

Required skills

• SQL
• Looker
• Databricks
• AI analysis
• Salesforce

What we offer

• Opportunity to work on a problem that truly matters, redefining shopping, payment, and banking in Colombia.
• Chance to shape a fast‑growing fintech from the ground up.
• Unparalleled growth opportunity in a massive market.
• Collaboration with a world‑class, global talent team.
• Competitive compensation, equity ownership, and comprehensive benefits.