Loan Servicing Manager

About the role

Anchor Loans, a private direct lender to residential real estate investors and builders founded in 1998, is hiring a Loan Servicing Manager. The role manages the daily operations of the loan servicing function while staying hands-on with the most complex and critical loans in the portfolio, blending team leadership with direct servicing responsibility so that payments and payoffs are handled accurately.

Key responsibilities

• Lead, mentor and develop a team of loan servicers and coordinators, set priorities, manage workload and run regular one-on-ones, performance reviews and team meetings
• Establish and enforce servicing procedures, documentation standards and SLAs, and drive continuous improvement
• Manage a portfolio of active construction and bridge loans, with emphasis on complex, nonstandard or flagged projects
• Process payments, advances, returned items and journal postings; review payoff requests and general loan inquiries; reconcile suspense accounts; maintain ARM loan records
• Process and monitor extensions, modifications, deferrals and forbearances; manage escrow and clear loan covenants
• Serve as senior point of contact for internal and external customers, coordinate with the release team and work with Asset Management and Special Servicing on loan-level issues
• Flag potential defaults, ensure compliance with loan documents and regulations, and keep audit-ready loan files and servicing notes
• Act as the servicing system point of contact, run and distribute pipeline, aging and exception reports, and escalate system issues to IT or vendors
• Take part in system implementations and process automation, maintain reporting dashboards, and keep user access, permissions and audit trails in line with internal controls

Required profile

• 6-8+ years of experience in construction loan servicing, administration or a related role within private or institutional lending
• 2+ years in a team lead, supervisory or senior individual contributor capacity
• Strong working knowledge of residential and/or commercial construction processes, draw mechanics and inspection protocols
• Demonstrated ability to manage a high-volume pipeline with accuracy and urgency
• Fluent in English and Spanish

Required skills

• Experience with loan management systems
• Proficiency in all Microsoft applications
• Data reporting through Excel or Power BI
• Use of artificial intelligence

What we offer

• Competitive benefits package under Colombian law
• Highly competitive performance bonus
• 15 paid legal vacation days and paid Colombian holidays annually