NI Fixed Networks Customer Engineer

About the role

Nokia is looking for a Fixed Networks Customer Engineer to provide professional services for the design, integration, migration, upgrade and optimization of complex fixed networks, IP/optical integration and transport network operations. Initial projects will be fixed networking related, but engineers in the Network Infrastructure Customer Engineering team can cross-train on IP and optical networking. The role also involves continuous upskilling in AI automation tools and AI agents.

Key responsibilities

• Develop and optimize network architectures and service designs to meet customer requirements.
• Deliver network integration, migration and upgrade services for network elements and management solutions.
• Run network readiness and customer acceptance tests, define test strategies and plans, and troubleshoot during deployment.
• Audit networks against customer requirements and best practices, recommending improvements to performance, scalability, manageability and security.
• Act as primary technical contact, diagnose complex issues and train customers on operation and maintenance.
• Write deployment design documents, migration and operational documentation, and technical statements of work; report project progress to stakeholders.
• Train customers and internal teams on Nokia products, and work with customers, technical teams, solutions and marketing groups and Product Line Management.
• Support global services tendering teams and work with Project Managers and Sales Engineers.
• Expect maintenance window work and occasional travel to customer sites.

Required profile

• Bachelor's degree in Computer Science, Computer Engineering or Telecommunications, with at least five years of experience at a telecom equipment vendor or service provider designing, integrating, monitoring and troubleshooting optical networks.
• Nokia NRSII certification, Nokia SRA, Cisco CCIE and/or Juniper JNCIE or equivalent preferred.
• Experience configuring, provisioning or troubleshooting Access Technologies (XGS-PON, SDAN) via CLI or GUI, and exposure to SDAN, NETCONF, YANG, REST API, GPON, XGS, 25G, Layer 2 and home Wi-Fi.
• Strong written and verbal English, and good communication and presentation skills.

Required skills

• Scripting (Python, C, Bash, Shell, XML, Perl, JavaScript, HTTP/S, SOAP, REST).
• Linux/Unix, Solaris, Red Hat, CentOS, KVM, ESXi, Kubernetes, Docker, OpenShift, AWS, GCP.
• Layer 3, MPLS, ERPS, IPTV and SIP voice services; multi-vendor OSS and network management tools.
• AI tools such as Copilot and Cursor.

What we offer

• Flexible and hybrid working schemes.
• At least 90 days of maternity and paternity leave, with the option to return within a year.
• Life insurance, well-being programs and Employee Resource Groups.
• Employee Growth Solutions, coaches and mentors, and a learning environment.