Operational Governance Auditor (Remote)

About the role

The Operational Governance Auditor will review post‑sales client interactions and processes to ensure quality, consistency, and early risk detection. Working remotely, you will audit calls, meetings, and CRM updates, providing clear insights that help protect client relationships and improve service delivery.

Key responsibilities

• Audit client‑facing interactions such as calls, meetings, follow‑ups, and documentation for compliance with governance standards.
• Identify and document risks, missed opportunities, and process deviations that could affect client satisfaction, delivery stability, or revenue.
• Produce objective audit reports highlighting key insights for account managers, delivery teams, and leadership.
• Track audit outcomes, analyze recurring patterns, and support continuous‑improvement initiatives.
• Collaborate with governance leadership and operational teams to clarify findings and support corrective actions.

Required profile

• Strong attention to detail and analytical thinking.
• Experience in audit roles and post‑sales operations.
• Advanced proficiency in English.

Required skills

• Excel
• Google Sheets

What we offer

• 100% remote work from anywhere.
• Competitive compensation in USD or local currency.
• Provided hardware and software for home office.
• Flexible schedule and paid parental leave, vacations, and holidays.
• Multicultural environment with mentorship, promotions, and skill‑development opportunities.