Operations Manager

About the role

A leading multi-site organization is looking for an Operations Manager in Bogotá to lead the strategy and execution of administrative and business support functions. The role covers billing, accounts receivable, procurement, infrastructure, logistics, distribution and corporate services, and drives digital transformation, process automation and continuous improvement.

Key responsibilities

• Lead the strategy and execution of administrative and business support functions across billing, accounts receivable, procurement, infrastructure, logistics, distribution and corporate services.
• Drive digital transformation, process automation and continuous improvement initiatives.
• Ensure a scalable, cost-effective operation aligned with the organization's strategic objectives.

Required profile

• Bachelor's degree in Industrial Engineering, Business Administration, Economics, Administrative Engineering, Production Engineering or a related field; specialization or a Master's degree (e.g. MBA, Operations Management, Supply Chain Management) preferred.
• More than 10 years of experience leading operational, administrative and support functions.
• At least 5 years in senior management roles with national or regional scope.
• Proven experience leading cross-functional teams and a strong track record in budget management, financial control and cost optimization.
• Experience leading organizational transformation and continuous improvement initiatives.
• Preferred: experience in retail, logistics and distribution, healthcare, consumer goods (FMCG), multi-site operations or shared services centers.
• English at upper intermediate to advanced level (B2-C1).

Required skills

• Financial management: billing and revenue cycle, accounts receivable and collections, budgeting, financial planning and forecasting, profitability analysis, KPI management.
• Operational management: strategic sourcing, vendor management, logistics, inventory, facilities and infrastructure, demand planning, contract administration.
• Lean management, Six Sigma, project management, process automation, BPM and RPA.
• ERP systems (SAP, Oracle, Microsoft Dynamics or similar), Power BI, advanced Excel, Microsoft Power Platform and data analytics tools.
• Ability to lead meetings with international stakeholders, develop executive reports and present, and collaborate with corporate and headquarters teams.