Operations Team Lead

About the role

The Operations Team Lead guides a team of Logistics Coordinators, ensuring daily tasks are completed accurately, efficiently, and in line with client expectations and service‑level requirements.

Key responsibilities

• Oversee daily activities and workload of assigned Logistics Coordinators.
• Monitor shipment tracking, documentation, system updates and task completion.
• Ensure productivity targets, deadlines and service levels are met.
• Provide coaching, guidance and feedback; assist with shipment delays and operational issues.
• Review work quality, identify errors or process gaps, and suggest improvements.
• Monitor attendance, task distribution and overall team performance.
• Escalate complex issues and client‑related risks to the Logistics Operations Supervisor.
• Communicate operational updates, priorities and process changes to the team.
• Support onboarding and training of new Logistics Coordinators.

Required profile

• 2+ years experience in logistics, transportation or supply chain operations.
• At least 1 year in a senior coordinator, team lead or similar leadership role.
• Strong understanding of shipment coordination, tracking, documentation and logistics workflows.
• Experience monitoring productivity, quality and operational KPIs.
• Excellent English communication, both written and verbal.
• Strong coaching, organization and problem‑solving abilities.