PSD Performance Hub Assistant

About the role

The PSD Performance Hub Assistant provides centralized administrative, transactional, and coordination support to PSD teams across assigned geographies. The role reduces operational burden on client‑facing managers by handling standardized tasks, maintaining business systems, and ensuring smooth day‑to‑day operations.

Key responsibilities

• Act as the primary point of contact for transactional administrative requests from PSD teams.
• Execute standardized tasks in business systems (FDP, FLM, SAP) using defined frameworks and templates.
• Capture job requests, create service quotes and job tickets, and ensure completeness and compliance before forwarding to local teams.
• Record field consumption, product mobilization and demobilization, and maintain data quality across systems.
• Interact with the Billing Center of Excellence to support invoicing, provide missing documentation, and trigger corrections.
• Maintain escalation trackers, facilitate information flow between hub specialists and local PSD teams, and escalate process blockers to function leads.

Required profile

• Degree‑qualified in a relevant discipline.
• 1‑3 years of professional administration experience (preferred but not mandatory).
• Ability to handle sensitive information confidentially.

Required skills

• Proficiency with FDP system.
• Proficiency with FLM system.
• Proficiency with SAP.
• Effective communication across diverse stakeholder groups.
• Strong attention to detail and accountability.