Remote Front Desk Receptionist – Colombia

About the role

Join Lipton Legal Group, APC as a Remote Front Desk Receptionist supporting clients across Colombia. You will be the first point of contact, ensuring a professional and welcoming experience while providing essential administrative assistance.

Key responsibilities

• Answer and route incoming calls with professional phone etiquette.
• Assist potential and existing clients, handling follow‑ups, voicemails, and general inquiries.
• Collect preliminary client information for intake review, accurately recording contact details and case specifics.
• Identify potential case types and escalate to the appropriate intake specialists.
• Schedule calls, maintain accurate client notes, and keep internal records up to date.
• Track and document all incoming communications from clients, vendors, and other parties.

Required profile

• Advanced English proficiency (C1‑C2) and fully fluent Spanish.
• Excellent spoken English and strong communication skills.
• Professional phone etiquette and ability to handle a high volume of calls.
• Strong multitasking, organizational abilities, and attention to detail.
• Previous experience as a receptionist, intake specialist, or customer‑service representative in a law firm is a plus.
• Experience working remotely with U.S.-based companies is advantageous.

Required skills

• CRM systems
• Data reporting