Remote Front Desk Receptionist – Colombia

About the role

Join Lipton Legal Group, APC as a Remote Front Desk Receptionist supporting clients across Colombia. You will be the first point of contact, shaping the firm’s professional image while providing essential administrative assistance to the legal team.

Key responsibilities

• Answer, route, and manage a high volume of incoming calls with professional phone etiquette.
• Assist potential and existing clients, handling follow‑ups, voicemails, and general inquiries.
• Collect preliminary client information for intake review, accurately recording contact details and case specifics.
• Coordinate communication between intake specialists and clients, escalating case types as needed.
• Schedule calls, maintain accurate client notes, and update internal CRM systems.
• Track daily communications, generate reports, and ensure all tasks are documented.

Required profile

• Advanced English proficiency (C1‑C2) and full fluency in Spanish.
• Excellent spoken English, strong multitasking, and organizational abilities.
• Attention to detail and ability to follow defined processes.
• Comfortable handling a high volume of calls and follow‑ups.
• Previous experience as a receptionist, intake specialist, or customer‑service representative in a law firm is a strong plus.

Required skills

• CRM systems

What we offer

• Full‑time remote position with a supportive legal team.
• Opportunity to develop expertise in legal client intake and administration.