Remote Virtual Assistant for Short-Term Rentals

About the role

We are looking for a proactive Remote Virtual Assistant to support the daily operations of our growing short‑term rental business. You will be the main point of contact for guests and will help keep our properties running smoothly.

Key responsibilities

• Manage guest communication before, during, and after stays across multiple platforms.
• Respond to inquiries, booking requests and coordinate reservations.
• Work with cleaners, maintenance teams and vendors to ensure property readiness.
• Monitor calendars, occupancy rates and update listings for optimal performance.
• Handle guest issues, provide exceptional customer service and maintain accurate operational reports.
• Assist with day‑to‑day property management tasks and support revenue‑management activities.

Required profile

• Previous experience in the short‑term rental (STR) industry.
• Strong written and verbal English communication skills.
• Reliable internet connection and ability to work remotely.
• Flexibility to work weekends or shift hours when needed.

Required skills

• Experience with vacation‑rental platforms such as Airbnb, VRBO, Booking.com.
• Familiarity with property‑management systems (PMS) like Guesty, Hostaway, Hospitable, Lodgify, OwnerRez, Cloudbeds.
• Excellent organisational, multitasking and problem‑solving abilities.

What we offer

• Fully remote position with competitive compensation.
• Long‑term growth opportunities within a collaborative team.
• Supportive work environment focused on professional development.