Salesforce Experience Architect – AI & Agentforce

About the role

NeuraFlash, part of Accenture, is seeking a Salesforce Experience Architect focused on AI and Agentforce to design and deliver next‑generation customer experiences. You will work closely with a high‑performing AI team to create Agentforce‑powered solutions that drive measurable business value for our clients.

Key responsibilities

• Provide industry best practices and act as a trusted advisor to clients.
• Lead requirement gathering and serve as the Salesforce platform expert.
• Apply an experience‑design mindset to solution architecture.
• Develop client strategies and roadmaps that balance quick wins with long‑term goals.
• Leverage Salesforce technologies such as Agentforce, Einstein Bots, Einstein for Service, and Service Intelligence.
• Contribute to detailed design specifications, infrastructure planning, and project plans.
• Translate business requirements into well‑architected solutions.
• Coach and mentor junior technical and functional team members.
• Stay current with new Salesforce product and technical capabilities.

Required profile

• 3+ years in a customer‑facing technical consulting, enterprise architecture, or business process mapping role.
• 5+ years of experience in the CRM industry.
• Proven ability to advise clients on best practices and drive solution adoption.

Required skills

• Salesforce platform expertise.
• Agentforce, Einstein Bots, Einstein for Service, Service Intelligence.
• AI and generative AI concepts.
• Amazon Web Services (AWS) and Amazon Connect.

What we offer

• Opportunity to work on cutting‑edge AI and generative technologies.
• Collaboration with industry‑leading experts.
• Remote work flexibility.