Senior Business Process Improvement Analyst

About the role

Medtronic is seeking a Senior Business Process Improvement Analyst to drive automation and digital transformation within Customer Care. You will act as a bridge between business stakeholders and technical teams, shaping intelligent solutions that enhance patient support.

Key responsibilities

• Identify and simplify Customer Care processes using automation, digital solutions, and intelligent technologies.
• Translate business needs into scalable technical solutions and support the design and continuous improvement of conversational AI agents.
• Collaborate with process owners, knowledge managers, automation specialists, and technology partners to deliver measurable business value.
• Gather and define business requirements, user journeys, and success criteria for new solutions.
• Monitor solution performance, user adoption, and business outcomes through defined KPIs and metrics.

Required profile

• Bachelor's degree in Business Administration, Operations, Engineering, Analytics, Information Systems or related field.
• At least 2 years of experience in Business Process Improvement, Operational Excellence, Digital Transformation or Customer Care.
• Strong analytical, problem‑solving and stakeholder management skills.
• Ability to manage multiple initiatives in a global environment and define performance metrics.

Required skills

• Python (production environments)
• Process automation platforms such as UiPath, Power Automate or similar
• ServiceNow (advantageous)
• Conversational AI solutions, virtual assistants, generative AI (advantageous)
• Basic understanding of APIs, data integrations and AI‑enabled solutions