Senior Customer Service Specialist Seasonal

About the role

Join TDCX as a Senior Customer Service Specialist Seasonal to support a premium sportswear and yoga accessories brand. You will work primarily on back‑office tasks, reviewing customer cases and orders to determine the appropriate resolution, such as refunds, store credits, or replacements.

Key responsibilities

• Review and validate customer cases and previous agent interactions.
• Analyze each order, decide the correct resolution (refund, credit, replacement, etc.), and execute it.
• Handle cases across multiple channels while adhering to campaign guidelines.
• Maintain accuracy and compliance with operational standards.

Required profile

• Advanced English communication skills (written and verbal).
• Minimum 6 months of back‑office experience with strong analytical, detail‑oriented, and problem‑solving abilities.
• Experience handling customer cases, orders, refunds, or similar processes.

What we offer

• Basic salary of 2,848,000 COP plus a 100,000 COP bonus and a 15% performance bonus.
• Fixed‑term contract for 4 months with full legal benefits.
• 42‑hour work week, training week, and two weeks of nesting followed by rotational schedules within a 7:30 am‑8:30 pm operational window.