Senior Executive Assistant (Remote, Colombia)

About the role

A fast-growing US-based home services company, founded 9 years ago and based in Maryland, is hiring a Senior Executive Assistant based in Colombia. The founder is currently the main bottleneck for client-facing work, so the selected person will take ownership of administrative and billing workflows. The position is full-time, Monday to Friday, with a flexible schedule within 8:00 AM to 5:00 PM EST, and requires C1 English; all work is done in English.

Key responsibilities

• Follow up on past-due invoices and outstanding collections, and track aging accounts receivable across 10-day and 30-day billing cycles
• Request, collect and organise missing client documents such as W-9s and 1099s
• Provide phone coverage and handle customer service enquiries, acting as a backup for customer calls
• Assist with dispatch coordination and scheduling adjustments for field technicians
• Process incoming web forms, lead inquiries and general email correspondence
• Act as liaison between the business owner and the website developer to ensure updates are carried out correctly
• Handle daily administrative tasks to free up the business owner's time

Required profile

• C1 English level, with flawless, near-native fluency and comfort speaking American clients about sensitive financial and billing matters
• Assertive and professional, able to make outbound collections calls while keeping good customer relations
• Fast learner who can navigate several software platforms, scheduling tools and CRM systems

Preferred: familiarity with Facebook and general social media. The salary is $2,000-$3,000 USD per month, with an ASAP start date.