Senior Specialist, Product Management - Data Compliance Onboarding

About the role

The Data Management Platforms team is looking for a Senior Specialist, Product Management to manage day-to-day delivery of data compliance onboarding for Mastercard product and vendor teams. Reporting to the Director, Product Management - Data Compliance Onboarding, the role guides requests from intake and scope assessment through catalog alignment, integration readiness, exception coordination, testing, implementation handoff, status visibility and operational follow-through. It combines product management, privacy and compliance knowledge, technical fluency, data analysis and process improvement.

Key responsibilities

• Manage daily intake and onboarding work, assess scope and readiness, route requests, maintain status and ensure timely handoffs.
• Serve as a product-facing point of contact for platforms such as My Data and CTVS, explaining requirements, catalog prerequisites, integration pathways and dependencies.
• Coordinate technical readiness with product owners and Technology and Operations teams, including integration design, testing, deployment sequencing and issue resolution.
• Manage the exception lifecycle: confirm the path, collect documentation, coordinate Privacy and Legal approvals, record decisions and track expiry and reassessment.
• Monitor queues, backlog, overdue items, SLA exposure and integration health, and escalate risks and blockers.
• Turn pain points into requirements, backlog items, defects and platform enhancements, applying transparent prioritization based on privacy risk, product lifecycle, geography and readiness.
• Improve workflows, templates, notifications and handoffs, using automation or low-code tools where appropriate.
• Create and maintain procedures, onboarding materials, training, stakeholder guidance and communications.

Required profile

• Significant experience in product management, platform enablement, technical program management, compliance operations or a related discipline in a complex organization.
• Understanding of data privacy, data-rights requests, personal-data obligations, exception governance, regulatory SLAs and compliance and risk management.
• Experience managing cross-functional delivery from discovery through testing, launch and operationalization.
• Comfort partnering with technical teams and concepts such as APIs, file-based and event-driven integrations, the SDLC, testing, production support, logs and monitoring.
• Ability to turn ambiguous needs into clear scope, requirements, decisions, owners and next steps, and to use data and reporting to define measures and recommend improvements.
• Strong communication, ownership and judgment, able to influence across global teams without direct authority.