Specialist, Transaction Services

About the role

Mastercard is seeking a Specialist in Transaction Services to join its Global Business Solution Center. The role focuses on delivering high‑quality Procure‑to‑Pay support, ensuring timely resolution of supplier onboarding, purchase order, invoice and payment inquiries.

Key responsibilities

• Provide quality and timely resolution for P2P inquiries related to supplier onboarding, purchase orders, invoices and payments.
• Coordinate with Global P2P, Sourcing, Legal and Compliance teams to resolve issues.
• Maintain working files and trackers for reporting purposes.
• Perform day‑to‑day transaction processing for accounts payable, payments and month‑end close activities.
• Analyze data, deliver insights and recommend process improvements to reduce manual effort.
• Plan and organize work to meet or exceed Service Level Agreement objectives.
• Ensure compliance with SOX controls and maintain required documentation.

Required profile

• Master’s degree in Accounting or Finance with at least 7 years of relevant experience.
• Proven experience supporting Procure‑to‑Pay processes and expense/sub‑ledger accounting.
• Strong customer‑service orientation and ability to work across functions.
• Ability to understand contract terms and support drafting of SOW/MSA/DPA.
• Excellent verbal and written communication skills.

Required skills

• Experience with ERP systems, preferably Coupa and Oracle.
• End‑to‑end accounts payable knowledge.
• Strong data‑analysis capabilities to extract actionable insights.