This job is no longer available
This job expired on 24/08/2026. It no longer accepts applications.
Support Analyst – Remote
Insight Global
Remote
Remote
Mid
🇬🇧 English
SQL
JSON
XML
APIs
Databases
Scripting
Job description
About the role
We are looking for a remote Support Analyst to join our team and help customers use our restaurant‑operations software. In this role you will act as the first point of contact, providing technical assistance via chat, email and phone while handling tickets based on priority.
Key responsibilities
- Respond to customer inquiries and troubleshoot issues related to software features, configurations and system performance.
- Diagnose and resolve technical problems using SQL queries, JSON/XML data, and API interactions.
- Document resolutions, update the knowledge base and ensure accurate case records.
- Escalate complex cases to the engineering team when necessary.
- Assist with software upgrades and new feature roll‑outs.
Required profile
- 2‑3 years of experience in technical support, preferably for application, platform or SaaS solutions.
- Strong analytical skills and ability to prioritize tickets effectively.
Required skills
- SQL
- JSON
- XML
- APIs and database concepts
- Scripting (plus)
Questions fréquentes
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Insight Global