System & Cloud Engineer Jr.

About the role

The System & Cloud Engineer Jr. joins the Data Center & Cloud team to support a managed estate of servers, virtualization, storage, and cloud workloads across multiple sites in the Americas. Working under senior guidance, the role focuses on day‑to‑day server administration, incident resolution, backup operations, and routine maintenance while building towards more advanced engineering tasks.

Key responsibilities

• Resolve escalated server and infrastructure incidents, including Windows Server and Linux OS issues.
• Perform routine server administration such as account management, disk/resource handling, service restarts, certificate renewals, and scheduled task upkeep.
• Support virtualization operations (VMware/Hyper‑V) – provisioning, snapshots, resource adjustments, and basic troubleshooting.
• Execute and monitor backup jobs, remediate failures, and support restore requests.
• Respond to monitoring alerts, conduct first‑level diagnostics, and follow runbooks for escalation.
• Assist with patching activities and cloud operations tasks (Azure/AWS) under senior guidance.
• Maintain accurate documentation, runbooks, and environment records.
• Participate in scheduled maintenance windows and on‑call rotation.

Required profile

• Degree or technical diploma in IT, Computer Science, or equivalent practical experience.
• 1‑2+ years of server administration or infrastructure operations experience.
• Strong verbal and written communication skills in English (B2+).
• Availability for maintenance windows and on‑call rotation.

Required skills

• Windows Server administration
• Linux fundamentals (exposure)
• Virtualization platforms: VMware or Hyper‑V
• Backup and monitoring tools (per account standards)
• Cloud platforms: Azure and/or AWS (fundamentals)
• ITSM/ticketing tools such as ServiceNow
• Basic scripting with PowerShell or Bash
• Understanding of ITIL‑based incident, request, and change processes