Team Leader – OFR Service Line

About the role

The Team Leader (OFR) will head the OFR Service Line program at DHL's Global Service Center in Bogota. You will drive operational excellence, streamline processes and deliver value to customers and the business.

Key responsibilities

• Lead a team of OFR Specialists, fostering a culture of respect and results.
• Measure and control program performance and resource utilization against defined objectives.
• Ensure processes meet quality standards and comply with administrative rules.
• Maintain strong relationships with process owners and business partners.
• Provide timely feedback and coaching to the team.
• Define processes, SMART KPIs, roles and identify improvement opportunities with OpEx & Transition Manager support.
• Analyze and present capacity utilization of the programs.
• Oversee accurate usage of GSConnect and related information.

Required profile

• Degree in Industrial Engineering, Business Administration, International Business or a related field.
• Minimum 4 years of professional experience.
• At least 1 year of experience leading teams.
• Project management experience is desirable.
• Strong English communication skills (spoken, written, listening).
• Ability to work both autonomously and collaboratively.

Required skills

• Advanced Microsoft Excel.
• Proficiency with Microsoft Office suite.

What we offer

• Indefinite (permanent) contract directly with DHL Colombia.
• Annual performance bonus.
• Opportunity to grow within a global logistics leader.