Team Leader – Sales Campaign (BPO)

About the role

IGT Solutions is seeking a dynamic Team Leader to oversee an inbound sales campaign within its rapidly growing BPO operation in Bogotá. You will be responsible for guiding a team of 15‑20 agents, ensuring high performance, and delivering excellent customer service while meeting sales targets.

Key responsibilities

• Coach and monitor agents, providing feedback on strengths and areas for improvement.
• Communicate policy, procedure, and process updates to the team.
• Manage key performance indicators (KPIs) and service level agreements.
• Handle escalations from customers and clients promptly.
• Ensure compliance with company and client security policies (e.g., ZTP).
• Motivate the team to achieve sales goals and maintain high morale.

Required profile

• Minimum 6 months experience as a Team Leader in a sales campaign.
• Flexibility to work any schedule, including weekends.
• English proficiency at B2 level or higher.
• Strong written and verbal communication skills.
• Ability to thrive in a high‑intensity, fast‑paced environment.

Required skills

What we offer

• Full‑time permanent contract.
• Competitive salary of 3,400,000 COP per month.
• Opportunity to grow within a multinational company.
• Dynamic, supportive work environment.