Tier II Support Specialist – Coach & Mentor
taskus · Cali
Job description
About the role
TaskUs is seeking a Tier II Support Specialist to coach and mentor teammates, handle escalated user inquiries, and ensure high‑quality support across its digital services. The role requires deep product knowledge, empathy, and the ability to identify workflow improvements.
Key responsibilities
- Coach and mentor teammates, communicating process and policy updates.
- Investigate and resolve account support requests and reports of potentially abusive content.
- Respond to user inquiries with speed, empathy, and accuracy.
- Identify inefficiencies in workflows, suggest solutions, and recognize trends.
- Escalate issues that fall outside company policy to the global team.
Required profile
- Minimum two years of operations experience in a customer‑experience environment.
- Strong interpersonal, verbal, and written communication skills with high empathy.
- Awareness of political and social contexts relevant to the supported market.
- College education or equivalent experience; military experience accepted in lieu of a degree.
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Published 9 hours ago
Expires 1 month from now
5 views · 0 interested
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taskus
Cali