Trainer II – Client Focused Training Specialist
Concentrix · Bogota
Job description
About the role
The Trainer II delivers client‑focused training for new hires, product updates, and ongoing skill development at Concentrix. The role ensures agents are prepared to provide best‑in‑class service and supports smooth transition from training to production.
Key responsibilities
- Facilitate classroom training using adult learning techniques, hands‑on demos, and varied delivery modalities.
- Monitor student progress, provide coaching, and recommend readiness for production.
- Maintain product knowledge through calls, client meetings, and observations.
- Measure training effectiveness via surveys, focus groups, and interviews, and suggest curriculum improvements.
Required profile
- Bachelor's degree preferred with 2‑4 years of relevant training experience.
- Strong written and verbal communication skills and ability to multitask under pressure.
- Self‑starter with attention to detail and professional relationship building.
Required skills
- Proficiency in Microsoft Office.
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Published 21 hours ago
Expires 1 month from now
9 views · 0 interested
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Concentrix
Bogota
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