User Experience Designer III COP

About the role

A hands-on Principal Experience Designer is sought to turn complicated enterprise systems and fragmented workflows into coherent, intuitive experiences. The role combines experience architecture, interaction design and exploration of AI-enabled capabilities, working with Product Management, Engineering, Experience Research, Content Design and fellow designers. It is a senior individual contributor role, not a people-management or AI-model-development position.

Key responsibilities

• Architect connected experiences by modelling end-to-end workflows across systems and defining experience structures that reduce friction without hiding complexity.
• Own design from concept to implementation: frame ambiguous problems, create interaction models, high-fidelity interfaces, realistic prototypes and specifications, and stay engaged through development.
• Resolve complex multi-step interactions, permissions, loading and empty states, confirmations, errors and recovery.
• Design contextual assistance, recommendations and automation with clear boundaries, explaining system actions and preserving user control.
• Use research, usability evaluation, prototyping and product feedback to refine designs.
• Influence product and experience direction by shaping design priorities, trade-offs and interaction patterns across teams.

Required profile

• Portfolio showing principal-level impact on complex product experiences, including interaction design, experience architecture and influence beyond individual features.
• Track record designing information-rich business applications with multiple roles, interconnected workflows and technical constraints.
• Ability to reason about intelligent system behaviors such as recommendations, automation, transparency, accessibility and error recovery.
• Experience using evidence to evaluate solutions and collaborate with Product and Engineering; degree or career path matters less than demonstrated expertise.

Required skills

• Expertise with Figma or comparable professional design and prototyping tools, able to communicate complete behavior through high-fidelity, interactive prototypes.
• Systems thinking and experience architecture: modelling relationships among users, tasks, information and application states.
• Human-centered design judgment and research-informed problem solving.