Virtual Assistant – Fulfillment

About the role

Join Decentralized Masters as a Virtual Assistant focused on fulfillment. You will support customer interactions, administrative tasks, and project coordination in a fully remote, dynamic environment.

Key responsibilities

• Manage emails, communications, and customer query escalations.
• Assist with refund requests, documentation, and customer onboarding.
• Organize webinars, set up Zoom calls, and provide live chat support during sessions.
• Support project managers with Circle.so content uploads, access management, and member gating.
• Update and maintain Excel dashboards and other administrative duties.

Required profile

• Native or professional‑level English speaker located in South America.
• Proven experience as a Virtual Assistant or similar role with strong customer service background.
• High school diploma; additional qualifications as an Administrator or Executive Assistant are a plus.

Required skills

• Google Suite (Docs, Sheets, Calendar) and Microsoft Excel.
• Experience with Circle.so platform.
• Familiarity with Zoom and online calendar scheduling.
• Excellent phone, email, and instant‑messaging communication abilities.

What we offer

• Competitive full‑time salary package.
• Unlimited paid time off.
• Team off‑sites and a young, dynamic culture across 30+ countries.
• Fully remote work with flexibility to work from anywhere.