Air Freight Operations Expert (AFR OAM)

About the role

The Air Freight Operations Expert (AFR OAM) will manage end‑to‑end air freight processes, ensuring seamless movement of customer goods while maintaining regulatory compliance and high service standards.

Key responsibilities

• Own transport orders, guarantee timely pickup and optimise booking procedures.
• Prepare, control and distribute all required documents, ensuring compliance with export and import regulations.
• Collaborate with internal counterparts to validate and finalise documentation.
• Assign tasks to supporting functions, monitor performance and meet internal KPIs.
• Serve as the first point of contact for customers, providing shipment status, documentation guidance, incident resolution and pricing information.
• Record, track and resolve operational exceptions, proactively updating customers.
• Communicate urgency to DHL network colleagues and maintain all required certifications.
• Capture correct costs and revenues, resolve financial discrepancies, and forward quotation requests to the appropriate team.
• Provide weekend support for urgent or critical shipment situations.

Required profile

• Strong understanding of air freight regulations, documentation and Incoterms.
• Minimum of 1 year experience in air freight forwarding.
• Proactive, solution‑oriented attitude with excellent attention to detail.
• Excellent oral and written communication skills in English.
• Prior customer‑service experience is preferred.
• Students or professionals in industrial engineering, international business or related fields are welcome.

Required skills

• Microsoft Office suite (Outlook, Teams, Word, Excel).
• Experience with Cargo Wise Transportation Management System (preferred).
• Knowledge of air freight regulations and documentation.