Call Center Agent – Remote Full-Time

About the role

We are looking for a confident, phone‑savvy professional to join our remote call centre team. You will be the voice behind fast‑paced auction activities, handling both inbound and outbound calls for a technology‑driven self‑storage company.

Key responsibilities

• Make high‑volume inbound and outbound auction‑related calls using approved scripts.
• Explain auction details, deadlines and next steps clearly to callers.
• Document call outcomes and tenant responses accurately in the CRM system.
• Perform multiple call attempts and follow‑up as required.
• Handle sensitive or escalated conversations with empathy and professionalism.
• Maintain compliance with timelines, legal requirements and internal policies.
• Report trends, issues or concerns to team leads.
• Participate in additional outbound call projects as business needs evolve.

Required profile

• Previous experience in a call centre, customer service or outbound calling (preferred).
• Strong verbal communication and active listening abilities.
• Ability to stay calm under high‑stress or sensitive situations.
• Self‑motivated, able to work independently and manage time effectively.
• Sharp attention to detail, especially in documentation.

Required skills

• Basic computer proficiency.
• Experience with CRM or call handling systems.

What we offer

• Fully remote work with location independence.
• Weekend bonus and performance incentives.
• Training and ongoing support.
• Collaborative, supportive team environment.
• Opportunity to develop real‑world communication and compliance skills.