Account Growth & Founder's Office Associate

About the role

Coally is an AI-powered career infrastructure platform connecting education, talent and employment across Latin America and the U.S., working with universities, educational institutions and companies. It is looking for a highly organized, proactive and commercially minded person to work directly with the CEO in Bogotá, combining CEO office support, commercial operations, account growth, CRM management and AI automation. The role can be part-time (25-30 hours per week) or full-time.

Key responsibilities

• Act as an extension of the CEO's office: manage and draft his commercial WhatsApp and email communications, coordinate his calendar and meetings, and prepare daily and weekly summaries.
• Own the commercial CRM and pipeline in ClickUp, ensuring each opportunity has a decision-maker, status, value, next action and follow-up date, and build AI-powered workflows to keep it clean.
• Support account growth: keep in touch with institutional clients, manage renewals and upselling, identify churn risks and escalate strategic negotiations to the CEO.
• Attend client meetings, represent Coally in routine follow-ups and lead meetings when the CEO is unavailable.
• Use AI agents to draft, classify and prioritize communications, turn meeting notes into CRM updates and automate follow-ups.

Required profile

• About 2-4 years of experience, ideally in B2B sales, account management, customer success, executive assistance or commercial operations.
• Excellent written and verbal Spanish; able to speak professionally with rectors, executives and senior decision-makers.
• Highly organized, disciplined with follow-ups, able to handle several conversations and priorities at once.
• Commercial judgment, comfortable discussing renewals, pricing and additional services.
• Comfortable working directly with a founder in a fast-moving startup; experience in edtech, SaaS, universities or institutional sales is an advantage.

Required skills

• WhatsApp, email, ClickUp, Google Workspace and CRM systems
• Natural use of AI tools and interest in automation

What we offer

• Part-time: COP 3,200,000-3,500,000 per month, with a performance-based quarterly bonus.
• Full-time: COP 4,500,000-5,000,000 per month depending on experience, with a quarterly bonus and additional upside linked to renewals and incremental revenue.