Account Manager – SMB Client Success (Remote)

About the role

Toptal is seeking a proactive Account Manager to own a portfolio of small‑and‑medium business (SMB) clients. You will act as a trusted advisor, helping customers scale their teams with top‑tier talent and ensuring long‑term success.

Key responsibilities

• Own growth, retention and success of a diverse SMB account portfolio.
• Develop and execute proactive account plans aligned with client business goals.
• Conduct regular, insight‑driven check‑ins to gather feedback and uncover new challenges.
• Identify and qualify expansion opportunities across marketing, finance and technical functions.
• Execute tailored outreach campaigns using Salesloft cadences to showcase Toptal’s full service offering.
• Provide ongoing guidance throughout the project lifecycle, addressing concerns with a client‑first mindset.

Required profile

• Mid‑level professional with strong relationship‑building and consultative selling skills.
• Demonstrated ability to work independently and coordinate with cross‑functional teams.
• Excellent communication in English; resumes and correspondence must be in English.
• Comfortable working fully remote; no visa sponsorship provided.

Required skills

• Salesloft

What we offer

• Fully remote work environment.
• Opportunity to partner with a global network of top talent.
• Competitive compensation and performance‑based incentives.