Agentic AI Operations Engineer

About the role

Rockwell Automation is hiring an Agentic AI Operations Engineer in Medellin to support and operate the Generative AI and Agentic AI solutions that power its enterprise AI platform. Reporting to the Engineering Manager, the role works under the guidance of senior architects and engineers to deploy AI pipelines and agentic applications in production so that they run reliably and securely. It is a hands-on operational role focused on keeping AI systems healthy.

Key responsibilities

• Deploy, configure and maintain AI Agents using Tools and Skills, including MCP clients and servers within established frameworks.
• Operate and support Retrieval-Augmented Generation (RAG) pipelines, including data ingestion, document processing and generation, and maintain integrations with vector and NoSQL databases.
• Maintain the Azure infrastructure supporting the AI agents (Postgres, Redis, Grafana monitoring, Kubernetes services, Application Gateway).
• Configure and maintain a service mesh supporting the AI architecture.
• Monitor model serving layers and data pipelines, implement observability (logging, metrics, alerting) and respond to incidents.
• Implement Grafana dashboards for infrastructure and usage.
• Apply security and data governance policies, including PII filtering and guarded conversation frameworks, and support audits and compliance checks.
• Use Terraform to provision Azure infrastructure and maintain CI/CD pipelines for automated, reproducible deployments.

Required profile

• Bachelor's degree.
• English proficiency for collaboration with global teams.
• Ability to work in diverse technical teams and adapt to change.
• Typically 1+ years of relevant work experience.

Required skills

• Preferred: 1+ years with a major cloud platform (Microsoft Azure preferred, AWS or GCP).
• Preferred: 1+ years with MLOps tooling such as Docker and Airflow.
• Preferred: exposure to vector search platforms such as Azure Cosmos DB for PostgreSQL, Redis, Azure AI Search, pgvector or Mongo Atlas.
• Preferred: 1+ years with observability and incident response tooling.
• Preferred: familiarity with SAFe methodologies.

What we offer

• Hybrid policy: at least three days per week in the office (Mondays, Tuesdays and Thursdays) unless there is a business reason to be out of the office.
• Mindfulness programs with a premium Calm membership.
• Paid volunteer time off after 6 months for eligible employees, plus company volunteer and donation matching.
• Employee Assistance Program and personalized wellbeing programs.
• Digital course library for professional development and other local benefits.