Bilingual Customer Service Agent – Fixed Schedule & Bonuses

About the role

We are looking for a bilingual (Spanish‑English) Customer Service Agent to join a leading U.S. energy company’s call centre in Bogotá. The role offers a stable, full‑time schedule, on‑site work and attractive performance and hiring bonuses.

Key responsibilities

• Handle inbound and outbound telephone calls from customers.
• Provide assistance through chat, email, SMS and ticketing systems.
• Resolve billing questions, payment plans and account updates.
• Guide customers in using the online portal and process service upgrades.
• Support retention efforts by offering appropriate solutions.

Required profile

• Fluent in both Spanish and English, written and spoken.
• Excellent communication and problem‑solving abilities.
• Ability to work the fixed schedule of 42 hours per week.
• Strong attendance record, especially during training and nesting periods.

Required skills

• Experience using multi‑channel customer support tools (phone, chat, email, SMS, ticketing).

What we offer

• Base salary of 2,700,000 COP.
• Performance bonus up to 250,000 COP.
• Hiring bonus of 1,000,000 COP paid in two installments.
• Fixed schedule with two days off each week.
• On‑site workplace located near TransMilenio station in Bogotá.