Bilingual Dental Virtual Assistant (Remote, LATAM)

About the role

HireHawk is hiring a full-time remote bilingual Dental Virtual Assistant for LATAM candidates. The role centres on high-volume outbound calling: verifying insurance, scheduling six-month recall appointments, following up with patients and handling postoperative care calls. Pay is USD $1,000-$1,300 per month, Monday to Friday, 8:00 AM-5:00 PM or 9:00 AM-6:00 PM Pacific Time.

Key responsibilities

• Run a consistent outbound calling workflow for patient recalls, appointment confirmations, postoperative follow-ups and other priority outreach.
• Verify dental insurance eligibility and coverage by contacting insurance providers and patients.
• Follow up with patients to collect missing insurance information and keep records accurate.
• Re-engage patients due or overdue for six-month checkups and cleanings and turn outreach into scheduled appointments.
• Confirm upcoming appointments and coordinate scheduling across two dental office locations.
• Complete postoperative care calls, document patient feedback and escalate clinical concerns to the dental team.
• Maintain call notes, insurance results, appointment updates and follow-up records in the practice's systems, and track call activity and talk time.
• Work with office managers and administrative staff to keep patient communication organised.
• After training, follow up on leads from Meta/Facebook campaigns, answer questions and help convert them into attended appointments.

Required profile

• Fluent spoken English and Spanish, able to communicate clearly, professionally and empathetically with patients.
• Experience in a dental, medical, patient coordination, reception, virtual assistant or healthcare administrative setting.
• Comfortable doing high-volume outbound calling all day.
• Experience scheduling appointments and keeping accurate follow-up records.
• Attention to detail when documenting conversations, insurance data and scheduling changes.
• Ability to handle confidential patient information and follow HIPAA requirements.
• Hands-on experience with dental insurance verification and eligibility checks.
• Experience with outbound lead follow-up, appointment setting or supporting a U.S.-based dental or medical practice remotely.

Nice to have

• Familiarity with dental practice management software.
• Experience with RingCentral or another web-based VoIP phone system.

Candidates apply through the HireHawk application.