Billing Specialist (Analista de Facturación)

About the role

Responsible for supporting billing operations, ensuring timely and accurate execution of the billing process, compliance with country calendars, and proper follow‑up of billing‑related activities.

Key responsibilities

• Execute billing activities accurately and within established service‑level timelines.
• Review and validate customer financial rate sheets, including manual billing when necessary.
• Perform billing in core systems such as TMS, Alteryx and the Global Quoting Engine.
• Monitor transmission failures, reconciliation issues and other billing exceptions to ensure timely resolution.
• Respond to country requirements, billing emails, intercompany memos and audit‑related requests promptly.
• Maintain up‑to‑date process documentation, billing procedures and country‑specific manuals.
• Support compliance with internal controls, regional billing procedures and operational standards.
• Handle incoming requests from Accounts Receivable, Sales and Customer Service, resolving disputes within 48 hours.

Required profile

• Bachelor’s degree in Business Administration, Accounting, Sales, Marketing, Computer Sciences or a related field.
• Minimum 3 years of direct experience in pricing, billing, AP/AR, invoicing or accounting.
• Proven ability to work under pressure, meet deadlines and handle stressful situations professionally.

Required skills

• Advanced English proficiency (C1 minimum).
• Proficiency in Microsoft Word and Excel, including formulas, data tables and pivot tables.
• Experience with Alteryx, Global Quoting Engine and Transportation Management Systems (TMS).
• Familiarity with SAP (preferred).