Cash and Trade Processing Analyst 2

About the role

Citi's LMS Operations team supports global liquidity management products and services through operational execution, client onboarding, account maintenance, production support, issue resolution and coordination with technology and business partners. It acts as a key operational control point for liquidity structures, cash pooling arrangements, account services and production incident management. This Cash and Trade Processing Analyst 2 role is based in Bogota, Colombia, with a schedule of Monday to Friday 12:00 PM to 9:00 PM Eastern Time.

Key responsibilities

• Support implementation and maintenance of liquidity management structures, cash pooling arrangements, target balance accounts and related banking services.
• Process and oversee client onboarding, account setup requests, account maintenance changes, restructurings and operational approvals.
• Investigate and resolve operational exceptions, production incidents, system failures and client-impacting events.
• Coordinate with technology, product, implementation and client service teams to resolve service issues and process enhancements.
• Take part in testing, migration initiatives, operational readiness reviews and change-management activities.
• Monitor operational risk and escalations while adhering to internal controls and procedures.
• Support global operational coverage and work with regional teams across multiple time zones.
• Prepare operational communications, status updates and issue-management reports for stakeholders and leadership.

Required profile

• Bachelor's degree in Finance, Accounting, Economics, Business Administration, Treasury Management or a related discipline.
• Fluent in English.
• Experience managing operational workflows, client onboarding and production support.
• Ability to investigate operational incidents and coordinate resolution across business and technology teams.
• Strong understanding of risk, controls, escalation management and operational governance.
• Experience working with global stakeholders across regions and time zones.
• Excellent communication and stakeholder-management skills; able to handle multiple priorities in a fast-paced environment.
• Able to meet hybrid in-office requirements, especially on days the team is scheduled to be in the office.

Required skills

• Working knowledge of Treasury and Trade Solutions, liquidity management products, cash pooling, account services or treasury operations.
• Proficiency with operational systems, workflow tools and incident-management processes.