CRM Lead – LATAM

About the role

Valce Talent Solutions is looking for a CRM Lead for the LATAM region. The role provides end-to-end CRM support to the LATAM Field Force, keeping the system stable and the service quality high, and leads UAT testing, validations and deployments together with IT teams.

Key responsibilities

• Manage CRM operations including Surveys, Products, Territories, Roles, Key Messages, Medical Samples and Data Requests
• Ensure compliance with SLAs, governance and HCC requirements
• Lead UAT testing, system validations and deployments with IT teams
• Run cycle plan management, bulk uploads (holidays, structures, key messages) and product/content updates (Approved Emails, Veeva Materials)
• Analyse business requirements and lead solution design with IT and stakeholders
• Manage the user lifecycle: access, approvals, license optimisation and certifications

Required profile

• Experience in CRM administration or system management
• Advanced English (required) and advanced Spanish (required); Portuguese desirable
• Preferred location: Mexico or Colombia; duration 1 year

Required skills

• Strong CRM management (Veeva CRM / Omnichannel ecosystems)
• Advanced Microsoft Office (Excel, PowerPoint)
• Experience with data, dashboards and reporting tools
• Familiarity with ticketing tools such as Zendesk is a plus