Customer Care Advocate

About the role

As a Customer Care Advocate at Rockwell Automation you will deliver exceptional service by handling equipment returns, replacement orders and credit requests. You will work in a multicultural, hybrid environment supporting the Americas region and global projects.

Key responsibilities

• Support customer orders for credits and returns via email, SAP, or phone.
• Facilitate equipment returns, replacement and sales orders, and resolve shipping and accounts receivable discrepancies.
• Identify trends through analysis and escalate to appropriate channels.
• Collaborate with specialists and business process owners to share best practices.
• Work with multicultural customers and teams, participating in global improvement projects.

Required profile

• At least 3 years of relevant customer service experience.
• Fluency in English; Spanish and Portuguese are a plus.
• High school diploma (Bachelor’s degree preferred).
• Willingness to collaborate and contribute to process improvements.

Required skills

• Experience with SAP.
• Proficiency navigating multiple business systems.

What we offer

• Comprehensive mindfulness programs with premium Calm membership.
• Volunteer paid time off after 6 months of employment.
• Employee Assistance Program and personalized wellbeing programs.
• Hybrid work arrangement (on-site Monday, Tuesday, Thursday).