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This job expired on 04/10/2026. It no longer accepts applications.
Customer Service Agent (Remote – Bogota, Colombia)
Sezzle LA · Bogota
Job description
About the role
Sezzle is seeking a motivated Customer Service Agent to join its fast‑growing fintech team. Based in Bogota, Colombia, this remote position supports consumers using Sezzle’s interest‑free installment platform, ensuring they have a smooth and satisfying experience.
Key responsibilities
- Provide clear, prompt, and empathetic support to customers via email, live chat, and phone.
- Troubleshoot and resolve basic to complex inquiries about Sezzle services.
- Document solutions and create concise instructional content.
- Collaborate with the product and development teams by sharing customer feedback and improvement ideas.
- Act as an advocate for customers, reporting trends and suggesting innovative solutions.
Required profile
- Excellent written and verbal communication skills in English.
- Proven success in a fast‑paced support environment.
- Ability to manage multiple tasks simultaneously and take initiative.
- Strong problem‑solving mindset with attention to detail.
Required skills
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Sezzle LA
Bogota
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